Create

Developing

POST

/api/queues

Strategy and Description
ring-all Rings all agents simultaneously.
longest-idle-agent Rings the agent who has been idle the longest taking into account tier level.
round-robin Rings the agent in position but remember last tried agent.
top-down Rings the agent in order position starting from 1 for every member.
agent-with-least-talk-time Rings the agent with least talk time.
agent-with-fewest-calls Rings the agent with fewest calls.
sequentially-by-agent-order Rings agents sequentially by tier & order.
random Rings agents in random order.
ring-progressively Rings agents in the same way as top-down, but keeping the previous members ringing (it basically leads to ring-all in the end).

Request

Header Params

Body Params application/x-www-form-urlencoded

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST '/api/queues' \
--header 'Authorization: {{auth}}' \
--data-urlencode 'environment_uuid=447362770-4b4d-4014-8c72-4a1a8286d4de' \
--data-urlencode 'strategy=ring-all' \
--data-urlencode 'max_wait_time=300' \
--data-urlencode 'max_wait_time_bridge_type=extension' \
--data-urlencode 'max_wait_time_bridge_uuid=6d6e6e3e-3ee4-44d4-9130-0361bddec0c6' \
--data-urlencode 'hold_announcement_uuid=b4368d82-ac19-4390-8ab2-f0005de667a6' \
--data-urlencode 'intro_announcement_uuid=b4368d82-ac19-4390-8ab2-f0005de667a6' \
--data-urlencode 'enabled=true' \
--data-urlencode 'tiers[1][uuid]=f84e125e-c590-4197-abe8-0b9ea287b92f' \
--data-urlencode 'tiers[1][level]=1' \
--data-urlencode 'tiers[2][uuid]=db213edc-a624-4d8a-bedc-a1a082233216' \
--data-urlencode 'tiers[2][level]=1'

Responses

🟢200Success

application/json

Body

Example

{}

Modified at 2026-04-19 06:22:23

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