You Can use Statuses to Manage Workflow on the system. We support the following Statuses types: "available" - Agent is available and able to get calls "on_break" - Agent is on Break "logged_out" - Logged outPlease note each status change is logged in the system , we can use it forther for statistics etc
Request
Body Params multipart/form-data
Request Code Samples
Shell
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Java
Swift
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PHP
Python
HTTP
C
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Objective-C
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Request Request Example
Shell
JavaScript
Java
Swift
curl--location--request POST '/api/statuses' \
--form'name="DinnerBreak"' \
--form'type=""' \
--form'notes="Internal Notes"'